Never sign a quotation – Ask why it is necessary to sign a quotation. This is more than likely a ploy to get you to sign a legally-binding contract.
Make sure your guarantee is for a period of fifteen years and that it is fully comprehensive and transferable.
Make sure your fascia boards are BBA approved and insist on seeing the certificate.
Make sure you see the company’s public liability insurance certificate.
Make sure the company is a member of the Trusted Traders scheme.
It is essential to make sure that the materials are replaced and simply not over-clad. Make sure you get this in writing.
If you feel under any pressure to sign an order when a salesman is in your home just thank him for his time, be firm, and tell him you will be in touch when you have had time to think it over.
If he does not leave just threaten to call the police.
Ask to see locally installed work that the company has done.
If you still can’t decide which company to use, ask your friends and family who they would recommend.
If you are fed up of being pestered at meal times or when you want to relax remember there is the Telephone Preference Service 0845-070-0707. The Telephone Preference Service can fine offenders £5000, so this is an effective deterrent.
Derby Roofline team were polite and professional. Having been given a date for attendance (initially a 6 week wait) they offered to try to attend earlier if possible, and actually rearranged to come in 10 days earlier. They gave me a choice of time for starting the job, and were… …Read More »
Kevin, Mike & Mat have done a great job of replacing a very badly leaking garage roof with a new rubber one – looks fabulous! They all worked really hard even though the rain didn’t help matters. Sorted my water butt into the bargain. Would highly recommend them to anyone.… …Read More »